ACMA has accepted an enforceable undertaking offered by Virgin Mobile, following an investigation into alleged breaches of the Spam Act.
As a result, Virgin Mobile must establish new training programs, quality assurance processes and auditing procedures after an investigation into emails it sent opt-out customers, and has agreed to pay $22,000.
Virgin Mobile customers who had previously 'opted out' of receiving marketing emails were sent an email asking if they wanted to change their mind after reviewing some attached promotions.